Frequently Asked Questions (FAQ)

When will my order arrive?
The processing time for your order takes between 1-3 business days. The shipping time may vary depending on your location, typically taking 3-5 business days. In total, your product will arrive within 6-10 business days. Once your order is shipped, you will receive an email with tracking information.

How much is the shipping fee?
Shipping is free for all orders.

What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, Amex) and bank transfer (EFT). Payments are securely processed with SSL certification.

What is your return and exchange policy?
If you are not satisfied with your product, you can request a return within 14 days of delivery. The product must be unused and in its original packaging. Please contact us to initiate the return process.

Do your products cause allergies?
Our products are developed with sensitive skin in mind. However, if you have an allergy to any specific ingredient, we recommend checking the product ingredients before use.

How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment and see its current status.

Which cities can I order from?
We can ship to over 23 countries including UK, USA, Australia and most European countries.

Do you offer discounts for bulk orders?
Yes, we offer special discounts for bulk purchases. Please contact us for more details.

How can I contact you with my questions?
For any questions or requests, you can reach us through our contact page. Our customer service team will get back to you as soon as possible.